The Client will have a term of 15 calendar days from the reception of the product to notify to The Seller any return or incident in the delivery. It will be able to do it by e-mail to reclamaciones@cuchilleriaamos.com or by telephone  (+34) 606 07 83 32.

The Client will be informed about the process to follow for the return when he should contact The Seller to notify the incident.

It is important that the product is returned to The Seller in the condition in which it was shipped. If it is not like that, or if the returned products have been object of a long visible use, the return will not be made.

To make the return will be necessary:

- A copy of the invoice that was sent with your order.
- That the package goes perfectly packaged.

There will be no charge back to the Client, since the return costs of the product will be on the Seller.

Once the Seller has received the product back, and has checked its condition, he will proceed to the refund or change for other product of a similar amount paid.

By means of this process, The Seller will refund the price (included VAT) of the product object of return, without any commitment or additional expenses. The amount of shipping will not be refund in any case. The shipping costs shall be borne by the Seller, only in the case the product not corresponding to the order made by the Client.


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